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Effective Apology: Mending Fences, Building Bridges, and Restoring Trust
This book has been translated by Dar Elfarouk
Effective Apology challenges you to think about the fundamental value and importance of apology as it delivers detailed advice for making an apology that truly heals and renews.
The definitive guide to discovering the transformative power of apology
Identifies the five building blocks of effective apology as well as concrete steps for accepting or rejecting apologies, ten apology do’s and don’ts, and a quiz to test your Apology Quotient
Tracks how changing attitudes and new laws now make apology the preferred response to mistakes and failures in all situations
There’s nothing easy about apology. The news is filled with examples of leaders apologizing, needing to apologize, or failing miserably at the attempt.
And certainly we all have occasion to apologize ourselves—maybe more often than we realize.
But we don’t need more apologies, says John Kador—we need better ones. Too many people just go through the motions, missing out on the power of apology to restore strained relationships, create possibilities for growth, and generate better outcomes for all.
Effective Apology challenges you to think about the fundamental value and importance of apology as it delivers detailed advice for making an apology that truly heals and renews.
Kador explores the Five Rs of apology: Recognize the wrong and the person harmed; accept moral Responsibility for your actions; express Remorse; provide meaningful Restitution; and offer assurance that the offense will not be Repeated.
Making apology work in the real world—when and how to apologize, in what medium, and how to make it stick—is made clear through over seventy examples of good and bad apologies drawn from the news, popular culture, and the experiences of Kador, his clients, and his friends.
The willingness to apologize signals strength, character, and integrity. Effective leadership is impossible without effective apology.
John Kador shows how to craft and deliver a confident apology that will defuse resentment, reduce litigation, create goodwill, and transform a relationship ruptured by mistrust and disappointment into something stronger and more durable than it ever was before.
Progress is made one apology at a time.
Politicians apologizing, celebrities needing to apologize, and business leaders failing at the attempt fill today’s headlines.
But we don’t need more apologies, says John Kador. We need more effective ones that restore strained relationships, create possibilities for growth, and generate better outcomes for all.
“Effective Apology” challenges you to think about the fundamental value of an apology, to you and the receiver, as it explores in detail the key dimensions–what Kador calls the Five Rs–of a wholehearted apology, one that heals and renews. Kador also offers advice on how to accept or reject an apology, ten apology dos and don’ts, and a quiz to test your Apology Quotient.
With over 70 examples of the good, the bad, and the ineffective apology in action, no other book combines such a practical, how-to approach with a rich analysis of what it takes to make an apology work
Effective Apology: Mending Fences, Building Bridges, and Restoring Trust
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